Terms & Conditions

Last updated: 08 April 2025

Welcome to Yala South Africa! These Terms and Conditions outline the rules and regulations for using our website and services. By accessing this website and booking with us, you agree to accept and comply with these terms. If you do not agree with any part of these terms, please do not use our services.

1. About Us

Yala South Africa is a travel company offering curated travel experiences across South Africa, including safari adventures, cultural explorations, and tailored holiday packages. Our goal is to deliver safe, seamless, and unforgettable travel experiences.

2. Booking and Payments

  • All bookings are subject to availability and confirmation.

  • A deposit (as specified at the time of booking) is required to secure your reservation.

  • Full payment must be made by the deadline provided during the booking process.

  • Payment methods accepted include EFT, debit/credit cards, and secure online payments.

3. Cancellations and Refunds

  • Client cancellations: Cancellations must be made in writing. Refunds will be issued according to the cancellation policy outlined in your booking confirmation.

  • Yala South Africa cancellations: We reserve the right to cancel or reschedule any experience due to unforeseen circumstances, including weather, safety risks, or minimum group size not being met. In such cases, you will be offered a full refund or the option to reschedule.

4. Travel Insurance

We strongly recommend all travelers obtain comprehensive travel insurance that covers trip cancellation, medical expenses, loss of belongings, and any other potential travel-related issues.

5. Health and Safety

  • Some experiences may require a minimum level of physical fitness.

  • Guests must inform us of any medical conditions, allergies, or special requirements before booking.

  • Yala South Africa is not liable for injuries or health issues resulting from failure to disclose this information.

6. Liability Disclaimer

  • Yala South Africa acts as an agent for third-party service providers (accommodation, transport, activities).

  • We are not liable for any injury, loss, delay, or damage caused by the actions or negligence of these third parties.

  • Participation in any activity is at your own risk.

7. Changes to Itinerary

We strive to deliver experiences as advertised. However, we reserve the right to make necessary adjustments due to weather, safety concerns, or operational issues. Any significant changes will be communicated as soon as possible.

8. User Conduct

You agree not to use the website or services for:

  • Any unlawful purpose.

  • Uploading harmful or malicious software.

  • Violating intellectual property rights.

  • Harassment or abusive behavior.

We reserve the right to restrict or terminate access for violations of these terms.

9. Intellectual Property

The design, layout, and original content on this website — including but not limited to logos, copy, and brand elements — are the property of Yala South Africa and are protected by applicable copyright and intellectual property laws.

Many of the images and videos used on this website are sourced from Pexels.com, a platform that provides high-quality, royalty-free media. All such content is used in accordance with the Pexels license, which permits free commercial use without attribution. However, credit may be given where appropriate or required by specific creators.

You may not reproduce, copy, republish, or distribute any original content from this website — including our branding, design elements, and written material — without prior written permission from Yala South Africa.

Any unauthorized use of our site or its content may result in legal action.

10. Images and Videos

The images and videos displayed on our website are intended for illustrative and representational purposes only. While we strive to showcase the beauty and variety of experiences available through Yala South Africa, not all visual content directly corresponds to a specific tour, location, or service.

Some imagery may be sourced from stock platforms like Pexels.com or provided by third-party suppliers. As such, we do not guarantee that your travel experience will exactly match what is shown in the images or videos on our site.

The visuals are meant to inspire and give a general impression of the type of experience you can expect, but variations in accommodation, scenery, weather, and availability are possible.

11. Privacy Policy

Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your data as outlined there.

12. Governing Law

These Terms and Conditions are governed by the laws of the Republic of South Africa. Any disputes shall be resolved in the courts of South Africa.

13. Contact Us

If you have any questions or concerns about these Terms and Conditions, please contact us at:

📧 Email: helloyalasouthafrica@gmail.com
📞 Phone: ‪+27 76 348 7537‬
🌍 Website: https://www.yalasouthafrica.com